Bootstrap Enterprises have had, and continue to enjoy, a particularly productive partnership with Ingeus. As a subcontracted delivery partner we have been consistently well supported and guided via our contact management colleagues at Ingeus.
Our relationship is transparent and effective, communication is strong and proactive and the advice support and guidance that we receive from Ingeus ultimately brings meaningful and lasting results for our Work Programme customers across East Lancashire.
Dave Wylie, Work Programme Manager, Bootstrap Enterprises
Partnering with Ingeus has been very rewarding. In particular, exposure to its contract management systems and communications processes has enabled us to develop other services within our company. Our partnership has also enabled us to develop the skills of individual staff members through the provision of bespoke training courses.
Our designated Contract Manager has been a great source of support in dealing with and resolving any problems or issues. He is always at the other end of the phone and is happy to drop into our office at short notice to discuss any matter relating to our contract.
Everyone connected with Ingeus has made us feel like a respected and valued partner and has supported us to generate and implement new ideas for the delivery of our programme.
David McDermott, Director of Community Initiatives
Clarion are very much enjoying working with Ingeus. The need for specialist intervention is very much understood by Ingeus and, because of this, we do not find ourselves constantly repeating the business case or explaining the need, we are allowed to just get on with it and demonstrate how we add value through delivery of our services.
Ingeus have also purchased specialist deaf awareness training from us for their staff which allows us to further champion the cause and make sure that deaf and hard of hearing people have access to the first class mainsstream employment services that Ingeus provide.
Cheryl Cullen, Head of Business Development
Derbyshire and Nottinghamshire Chamber of Commerce
The success of our partnership relies largely on how Ingeus interacts with our staff. Experience tells us the right approach is necessary, or nothing moves forward and that would impact on not just our contract but also Ingeus' outcomes.
The Ingeus working method has been approachable, supportive and encouraging, which has created an atmosphere of partnership-working rather than isolation.
They are available to discuss and support us with our decision-making. They also offer solutions to problems rather than punitive measures, which take us both forward as partners.
Sarah Temperton, Head of Training
Working with Ingeus has been a positive development opportunity for Triage, allowing both organisations to capitalise on our shared principles and objectives and to create a partnership that supports our continuous improvement.
Monthly contract reviews have provided a platform for us to share expertise, fine-tune the delivery model to meet local dynamics and maintain a focus on performance objectives. The success of this approach is evident in our performance outcomes.
Sarah Sanderson, Operations Director
DHP Scotland Ltd
Working alongside Ingeus has allowed us to develop and build on our success in running similar programmes in Scotland. Having the support and guidance from Ingeus helped us greatly in designing a programme that met all the requirements set out by DWP, and also delivered what clients expected.
The result has been that we now feel we have a successful programme that can be adapted easily to fit the proposed changes by DWP surrounding the Work Programme. We have built a good working relationship with Ingeus in these areas and hope that we can continue to work alongside them in helping clients start successful and lasting businesses.
Lynne Woodman, Regional Manager